Refund policy

Last Updated: 27 April 2026

Welcome to kitchplace.com. We strive to ensure that every customer enjoys a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the terms and conditions under which returns, replacements, and refunds are processed.

1. Overview

At kitchplace.com, customer satisfaction is our top priority. We carefully inspect all products before dispatch. However, if you receive a defective, damaged, or incorrect product, you may request a return or replacement in accordance with this policy.

By placing an order with us, you agree to the terms mentioned below.

2. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged, defective, or broken upon delivery
  • You received the wrong product
  • The product is missing parts or accessories
  • The item is significantly different from its description

Return Timeframe

  • You must raise a return request within 7 days of delivery
  • Requests made after 7 days may not be accepted

3. Non-Returnable Items

Certain items are not eligible for return due to hygiene, safety, or nature of use:

  • Used or partially used products
  • Items without original packaging
  • Products damaged due to misuse or improper handling
  • Clearance or final sale items
  • Perishable goods (if applicable)
  • Personal hygiene or kitchen-use items once opened

We reserve the right to reject returns that do not meet our policy conditions.

4. Conditions for Return Approval

To qualify for a return:

  • The item must be unused and in original condition
  • Must include original packaging, tags, and invoice
  • Product should be securely packed to prevent damage during return transit

We may ask for photo or video proof of the issue before approving the return.

5. Return Process

To initiate a return, follow these steps:

Step 1: Contact Us

Email us at kitchplace9@gmail.com within 7 days of delivery. Include:

  • Order ID
  • Product name
  • Issue details
  • Photo or video evidence

Step 2: Approval

Our support team will review your request within 24–48 hours and provide further instructions.

Step 3: Pickup or Self-Shipping

  • If eligible, we will arrange a reverse pickup (available in select areas)
  • If pickup is unavailable, you may need to self-ship the product

Step 4: Inspection

Once we receive the product, it will be inspected before processing the refund or replacement.

6. Replacement Policy

We offer replacements in the following cases:

  • Damaged or defective product
  • Incorrect item delivered

Replacement Conditions:

  • Subject to product availability
  • Replacement will be shipped within 3–7 business days after approval

If the item is not available, a refund will be issued instead.

7. Refund Policy

Refunds are processed only after:

  • The returned product passes quality inspection
  • Return request is approved

Refund Modes:

  • Original payment method (if prepaid)
  • Bank transfer (if applicable)
  • Store credit (in some cases)

Refund Timeline:

  • Refund will be processed within 5–10 business days after approval
  • It may take additional time depending on your bank or payment provider

8. Cancellation Policy

You may cancel your order if:

  • The order has not yet been shipped

How to Cancel:

Refund for Cancelled Orders:

  • Prepaid orders will be refunded within 5–7 business days
  • COD orders will simply be cancelled without any charges

9. Cash on Delivery (COD) Orders

For COD orders:

  • Refunds will be processed via bank transfer or store credit
  • You must provide accurate bank details for refund processing

10. Shipping Charges

  • Original shipping charges are non-refundable
  • Return shipping cost may be:
    • Covered by us (if error is from our side)
    • Paid by customer (if return is due to personal preference)

11. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • If still not received, contact us at kitchplace9@gmail.com

12. Exchange Policy

Currently, we do not offer direct exchanges.
If you need a different product:

  • Return the original item (if eligible)
  • Place a new order separately

13. Damaged or Defective Items

If you receive a damaged or defective product:

  • Report within 48 hours of delivery
  • Share clear images/videos for faster processing

Failure to report within this timeframe may result in rejection of the claim.

14. Fraud Prevention

To ensure fair use of our policy:

  • We reserve the right to refuse returns if misuse is detected
  • Repeated return requests may be flagged for review
  • Providing false claims may result in account restrictions

15. Address for Returns

Please send returns only to the address provided after approval.

Registered Address:
216/1/4/3, Prantik Park
Lane - 2, Battala
Near Shibrampur Kastodanga Road
Kolkata, West Bengal – 700061
India

16. Contact Information

If you have any questions regarding returns or refunds, feel free to contact us:

17. Important Notes

  • All decisions regarding returns and refunds are at the sole discretion of kitchplace.com
  • Policy may be updated without prior notice
  • We encourage customers to read product descriptions carefully before purchasing

18. Customer Commitment

At kitchplace.com, we aim to provide high-quality Home & Kitchen products at the best value. Our return and refund process is designed to be transparent, fair, and customer-friendly.

We appreciate your trust and support.